Privacy Policy

01 Introduction

789h Casino values the trust that Filipino players and visitors place in our platform when they share personal information with us. This Privacy Policy ("Policy") describes in detail our practices with respect to the collection, processing, storage, disclosure, and protection of personal data submitted through or collected during use of the 789h platform accessible at 789h.asia.

This Policy forms part of the 789h Terms and Conditions and should be read in conjunction with that document. By registering a 789h account, using the 789h Login portal, or otherwise accessing the platform, you consent to the data practices described in this Policy. If you do not agree to this Policy, you should not use the 789h platform.

789h is subject to the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC") of the Philippines. We are also subject to PAGCOR's data governance requirements for online gaming operators in the Philippines.

02 Data Controller

For the purposes of applicable Philippine data privacy law, the data controller responsible for processing the personal data of 789h players and visitors is 789h Casino, the operator of the 789h.asia online gaming platform. As data controller, 789h determines the purposes and means by which your personal data is processed.

789h has designated a Data Protection Officer ("DPO") as required under the Philippine Data Privacy Act. The DPO is responsible for overseeing 789h's compliance with applicable data protection obligations and serving as the primary point of contact for data subjects with queries or complaints regarding personal data processing. Contact details for the DPO are provided in Section 14 of this Policy.

03 Personal Data We Collect

789h collects personal data through multiple channels, including the registration process, the 789h Login session, KYC verification, transaction processing, customer support interactions, and passive collection through your use of the platform. The categories of personal data collected are described in the table below.

789h does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is required for identity verification under PAGCOR KYC mandates. Where such data is incidentally collected (for example, in an identity document image), it is used solely for verification purposes and is not processed for any other purpose.

04 How We Use Your Personal Data

789h processes personal data for the following purposes. In each case, the processing is limited to what is necessary for the specified purpose:

4.1 Account Registration and Management

To create and maintain your 789h account, verify your identity, enable 789h Login access, and manage your account settings, balance, and VIP tier status across Manila, Cebu, Davao, and the entire Philippines.

4.2 Transaction Processing

To process deposits via GCash, PayMaya, BPI, BDO, and Metrobank, and to process withdrawal requests to your verified Philippine e-wallet or bank account in PHP. Financial data is transmitted to payment processors under strict data sharing agreements.

4.3 Regulatory Compliance

To fulfill 789h's obligations under PAGCOR regulations, the Philippine Anti-Money Laundering Act (AMLA), the Philippine Data Privacy Act, and all other applicable Philippine laws. This includes KYC identity verification, transaction monitoring, filing of suspicious transaction reports where required, and maintaining records as mandated by law.

4.4 Responsible Gaming

To implement and enforce responsible gaming tools requested by the Player, including deposit limits, session time limits, and self-exclusion. Gaming activity data is processed to identify potential problem gambling patterns and, where appropriate, to proactively contact Players who may be showing signs of harmful play.

4.5 Customer Support

To provide support via live chat, email, and other support channels, to investigate and resolve disputes, and to maintain records of support interactions for quality assurance purposes.

4.6 Platform Security

To detect, prevent, and investigate fraud, unauthorized account access, collusion, bonus abuse, money laundering, and other prohibited conduct. Technical data including IP addresses and device fingerprints are used for this purpose.

4.7 Service Improvement

To analyze platform usage patterns, diagnose technical issues, and improve the performance, reliability, and user experience of the 789h platform. Aggregated and anonymized data may be used for analytics purposes.

4.8 Marketing Communications

To send promotional offers, bonus notifications, and platform updates to Players who have not opted out of marketing communications. Players may withdraw marketing consent at any time by updating their account notification preferences or contacting support.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act, 789h processes personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform the contract between 789h and the Player — including account management, payment processing, and gameplay.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, KYC mandates, and other applicable Philippine law.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement where 789h's legitimate interests are not overridden by the Player's rights.
• Consent: Processing for marketing communications and non-essential analytics, where the Player has provided explicit consent. Consent may be withdrawn at any time.

06 Sharing and Disclosure of Personal Data

6.1 Third-Party Service Providers

789h shares personal data with vetted third-party service providers ("processors") who process data on 789h's behalf under written data processing agreements. These include: payment processors (GCash, PayMaya, and banking partners), KYC verification platforms, game studios (including Pragmatic Play, PG Soft), live dealer studio operators, fraud detection service providers, IT infrastructure and hosting providers, and customer support platform providers. All processors are contractually required to handle personal data in accordance with 789h's instructions and applicable Philippine data privacy law.

6.2 Regulatory and Law Enforcement Disclosure

789h will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory or law enforcement authorities when required by law, court order, or regulatory instruction. 789h will, where legally permitted, notify the affected Player of such disclosure.

6.3 No Sale of Personal Data

789h does not sell, rent, or otherwise commercially transfer personal data to third parties for their own marketing, advertising, or profiling purposes. This is an absolute commitment.

07 Data Retention

789h retains personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following minimum retention periods apply:

• Account and identity data: Duration of the account plus a minimum of five (5) years after account closure, as required by AMLA and PAGCOR regulations;
• Transaction and financial data: Minimum of five (5) years from the date of the transaction;
• KYC documents: Minimum of five (5) years after account closure;
• Gaming activity records: Minimum of three (3) years from the date of play;
• Support and dispute records: Minimum of two (2) years from resolution;
• Marketing consent records: Duration of consent plus two (2) years.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized unless a legal obligation requires further retention.

08 Security Measures

789h implements technical, organizational, and administrative security measures designed to protect personal data against unauthorized access, disclosure, alteration, and destruction. Key measures include:

• Encryption in transit: 256-bit SSL/TLS encryption for all data transmitted between Players' browsers and the 789h platform;
• Encryption at rest: Personal data stored in 789h's databases is encrypted at rest using AES-256 or equivalent;
• Access controls: Role-based access controls limiting access to personal data to authorized personnel only, on a strict need-to-know basis;
• Two-factor authentication: Available for all 789h Login accounts; strongly recommended for all Players;
• Security audits: Regular penetration testing and security assessments by independent third-party security firms;
• Incident response: 789h maintains a formal data breach incident response plan. In the event of a personal data breach that is likely to result in a risk to Player rights, 789h will notify affected Players and the NPC within the timeframes required by Philippine law.

Notwithstanding these measures, no internet-based transmission is completely secure. Players are responsible for maintaining the security of their own 789h Login credentials.

09 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 789h. To exercise any of these rights, contact 789h's Data Protection Officer using the contact information in Section 14.

789h will respond to verified data subject requests within thirty (30) calendar days. In cases of complexity or volume, this period may be extended by a further thirty (30) days with prior written notice. Requests must be submitted in writing and will be subject to identity verification before processing.

10 Cookies and Tracking Technologies

10.1 What Cookies 789h Uses

789h uses cookies and similar tracking technologies (including session tokens, local storage, and pixel tags) to operate and improve the platform. The types of cookies used are:

• Essential Cookies: Required for the 789h Login session, account authentication, security token management, and basic platform functionality. These cannot be disabled without impairing use of the platform.
• Performance Cookies: Used to measure platform traffic, page load performance, and error rates. Data collected is aggregated and does not identify individual Players.
• Functional Cookies: Used to remember Player preferences such as language settings and game lobby filters.
• Analytics Cookies: Used to understand how Players navigate the platform to improve UX and game presentation. These are only placed with consent.

10.2 Managing Cookies

You may control non-essential cookies through your browser settings or through the cookie preference center accessible on the 789h platform. Disabling essential cookies will affect your ability to log in and use the platform. Browser-level cookie controls are available in all major browsers including Chrome, Safari, Firefox, and Edge.

11 Protection of Minors

789h is strictly committed to preventing persons under the age of 21 from accessing the platform. In accordance with PAGCOR regulations governing online gaming in the Philippines, 789h implements mandatory age verification at registration and KYC stages.

789h does not knowingly collect or process personal data from individuals under 21 years of age. If 789h becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, the data will be deleted, and the matter may be reported to the relevant Philippine regulatory authorities.

Parents and guardians who believe a minor may have accessed the 789h platform should contact 789h's support team immediately via live chat.

12 International Data Transfers

Certain service providers engaged by 789h — including game studio technology partners and cloud infrastructure providers — may process personal data outside the Philippines. Where personal data is transferred internationally, 789h ensures that such transfers are conducted under contractual safeguards that provide protections equivalent to those required under the Philippine Data Privacy Act, including the use of standard contractual clauses or equivalent mechanisms approved by the National Privacy Commission.

789h will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, seeking NPC approval.

13 Changes to This Privacy Policy

789h may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, 789h will notify Players via email to their registered address and/or by displaying a prominent notice upon their next 789h Login session. The updated Policy will identify the date of the most recent revision at the top of the document.

Your continued use of the 789h platform following notification of material changes to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically. The current version will always be accessible at 789h.asia/privacy-policy.

14 Contact and Data Protection Officer

For all data privacy inquiries, requests to exercise data subject rights, data breach reports, or general questions about this Privacy Policy, please contact 789h's Data Protection Officer through the following channels:

• Primary Contact: Live chat support within your 789h account dashboard (available during Philippine Standard Time hours)
• Email: [email protected] (plain text — not a clickable link)
• Subject Line: For data rights requests, please use the subject line: "Data Privacy Request – [Your Registered Email]"

If you are not satisfied with 789h's response to a data privacy inquiry or complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Republic of the Philippines. Information about the NPC's complaints process is publicly available through official Philippine government channels.